IT Service Desk & Engineer Services

Across our teams of skilled and experienced technicians and engineers, we are certified to resolve all your IT needs from A-Z and dedicated to keeping your business operations running smoothly.

Comprehensive IT Support Tailored to Your Needs

IT Service Desk

VTG’s IT Service Desk offers unlimited support from 6am-6pm EST on a suite of comprehensive services designed to keep your business running smoothly:

Proactive Support

We work around the clock to provide:   

  • Automated updates and patchwork to your devices 
  • Backup and disaster recovery monitoring 
  • Remote screen-connect and control abilities to best provide support with all your IT needs. 

Hardware Support

  • General PC Hardware Diagnosis 
  • Network Connectivity 
  • Device Connectivity 
  • VPN Troubleshooting 
  • Printers, Drivers, and Queues 
  • Apple & Android Products   

Software Support

  • Any Custom Software Support: ERP System, CAD Software, etc.  
  • Support for Windows 7 – 11, MacOS, ChromeOS Support 
  • Support for Internet Explorer 8.0+, Chrome, Safari, Edge, and Firefox 
  • Anti-Virus & Malware Software 

Service and Licensing Support

  • User Account Admin & Email Box Creation 
  • Account Password Changes 
  • License purchasing and Installation 

Do you have a need for IT Support?

Experience Top Grade IT Solutions with  VTG's IT Service Desk

At Vector Tech Group (VTG), we understand that technical issues can disrupt your business at any time. That’s why we offer a fully staffed IT Service Desk equipped with a variety of skills and experience, ready to provide you with quick and comprehensive solutions.

We're Here for Your Business

On-Site and Remote Engineer Services

In addition to our IT Service Desk, we also offer in person and remote IT support from our expert level 1, 2, and 3 engineers. Whether you have needs during business hours or an emergency after hours, here’s what we offer: 

This exceptional team of Engineers is comprised of Network Engineers, Systems Engineers, Senior Systems Engineers, and Cloud Engineers.  Our Engineers have a collective 200+ Years of experience in numerous industries, with the bandwidth and ability to support all your IT needs from A to Z. 

We take immense pride in our rapid response times and adherence to industry-standard Service Level Agreements (SLA’s). When you encounter IT challenges, there’s no need to wait around. Contact us today to experience the epitome of excellent IT support. Whether you are based in Michigan, Northern Indiana, or Ohio we aim to exceed your service expectation 

When your IT issues require a physical presence, our on-site support team is ready to assist. Our technicians will come to your location to resolve complex problems, ensuring minimal disruption to your business operations. 

For issues that can be resolved remotely, our team is just a call away. With our advanced remote support capabilities, we can troubleshoot and resolve technical challenges with speed and efficiency, all while eliminating the need for an on-site visit.